Contact information

How to Contact Us

For any questions, concerns, or support requests, you can reach us through the following methods:

  • Email: [email protected]

  • Live Chat: Available on our website during business hours

  • Mailing Address: Please reach out

     

    We strive to respond to all inquiries as quickly as possible. Our standard response times are kept to less than 24 hours.

    Business Hours

    Our customer support team is available during the following hours:

    • Monday – Friday: 9:00 AM – 10:00 PM (EST)

    • Saturday: 10:00 AM – 5:00 PM (EST)

    • Sunday: Closed

    Order-Related Inquiries

    For order updates, tracking information, or issues with your shipment, please include your order number in your message to help us assist you more efficiently.

    General Inquiries

    For product recommendations, wholesale inquiries, or partnership opportunities, please contact us via email, and our team will get back to you as soon as possible.

    Emergency Issues

    For urgent matters, we recommend contacting our support team at https://beaconhillbeans.com/pages/contact during business hours or our live chat for real-time assistance

     

Response Time

We strive to respond to all inquiries as quickly as possible. Our standard response times are less than 24 hours.

Business Hours

Our customer support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 10:00 PM (EST)

  • Saturday: 9:00 AM – 5:00 PM (EST)

  • Sunday: Closed

Order-Related Inquiries

For order updates, tracking information, or issues with your shipment, please include your order number in your message to help us assist you more efficiently.

General Inquiries

For product recommendations, wholesale inquiries, or partnership opportunities, please contact us via email, and our team will get back to you as soon as possible.

Emergency Issues

For urgent matters, we recommend using our support team during business hours or our live chat for real-time assistance.